In order to achieve the various objectives of the Bureau, the different branches keeping in view of the transparency and accountability in the functioning, have set for themselves service/performance standards which are as under:
Sl.No. | Service/Performance Standards | Service/Performance Standards | Contact details of the Responsible Officer | Processes | Documents Required | Fee |
---|---|---|---|---|---|---|
01 |
Fake Indian Counterfeit Notes information System | 1 – 2 working days |
--Do-- |
|
Data in prescribed format | N/A |
02 |
Collection of Finger Print Slips from all States and UTs and creation of Finger Print Database |
15 days |
Director (CFPB) In his absence- Next Senior most Dy. S (FP) |
|
Data in prescribed format |
N/A |
03 |
Search of Finger Prints of arrested/ Unidentified Dead bodies and Interpol queries using national Database in AFIS |
15 Working Days |
Director (CFPB) and Next Senior most Dy. S (FP) |
|
Data in prescribed format |
N/A |
04 |
Examination of document cases |
1 case per week whether by one individual or a team. |
Director(CFPB) In his absence- Next Senior most Dy. S (FP) |
|
The document bearing disputed/ questioned finger prints and specimen finger impressions from the stake holders. |
N/A |
05 |
Scene of Crime Prints |
--do-- |
--do-- |
|
The scene of crime prints from stake holders. |
N/A |
06 |
All India Conference of Director of Finger Print Bureau |
Once a year |
Director (CFPB) In his absence- Next Senior most Dy. S (FP) |
|
Conference related papers & materials etc. |
N/A |
07 |
All India Board Examination for Finger Print Experts (AIBE) |
Once in a year (8 – 10 days) |
Director (CFPB) and Dy. S (FP) Secretary (AIBE) |
|
§Correspondence with States §Nomination from the States/UTs for appearing in examination |
N/A |
08 |
Publication of FingerPrints in India |
Annually by 30th September |
Director (CFPB) In his absence- Next Senior most Dy. S (FP) |
|
Collection of data (from all stake holders) |
N/A |
09 |
Training of State/UT Police personnel and Foreign police officers |
Throughout year |
JAD (Trg.) and Director (CFPB) |
Calling of nomination Acceptance of nomination Imparting training |
Training materials etc. |
N/A |
10 |
Interpol Cases from CBI |
15 working days |
Director (CFPB) In his absence- Next Senior most Dy. S (FP) |
|
Finger print slips from Interpol wing of CBI |
N/A |
11 |
Finger Print Test in All India Police Duty Meet (AIPDM) |
Annually (1 week) |
--do-- |
|
Test Materials |
N/A |
12 |
Crime In India – Report Publication |
Annually by 30th June |
Chief Statistical Officer, stat[at]ncrb[dot]nic[dot]in In his absence- Statistical Officer, |
|
§Data in prescribed format from all States/UTs and Mega Cities from SCRBx. §Data from Vigilance /Anti Corruption / Lokayukts of State |
N/A |
13 |
Accidental Deaths & Suicides in India – Report Publication |
Annually by 30th June |
Chief Statistical Officer, stat[at]ncrb[at]nic[at]in In his absence- Statistical Officer, |
|
Data in prescribed format from all States/UTs and Mega Cities from SCRBx. |
N/A |
14 |
Prison Statistics in India – Report Publication |
Annually by 30th September |
Chief Statistical Officer, stat[at]ncrb[dot]nic[dot]in In his absence- Statistical Officer. |
|
Data in prescribed format from States/UTs Prison Head Quarter. |
N/A |
Sl.No. | Stakeholders |
---|---|
1. |
Police Organization/State/UT Police |
2. |
Transport Authorities |
3. |
Insurance Companies |
4. |
Public including Non-Governmental Organisations |
5. |
Intelligence Organization |
6. |
Reserve Bank of India (RBI) |
7. |
Courts |
8. |
Interpol wing of CBI |
|
Division Joint Director – Incharge |
---|---|
Administration Training Statistics |
Joint Director (A&T) Tel: 26782252 |
DCT CFPB CCTNS |
Joint Director (CCTNS) Tel: 26735503 |
In case of non-compliance of the service standards, the service users can contact the following Public Grievance Officer for redressal of their grievance:-
Deputy Director (Admn.),
National Crime Records Bureau,
NH-8, Mahipalpur,
New Delhi –110037.
Joint Director (A&T) Tele: 26782252
Director, NCRB
NH-8, Mahipalpur, New Delhi –10037.
Tele: 26782253 Fax: 26782257
Citizen can submit their grievance under the heading "External Redressal Grievances" to Assistant Director (Admn.) NCRB. Redressal of grievance will be done within five working days.
In case of non-redressal of grievance by the Grievance Officer, aggrieved citizen can approach the Joint Director under heading "Escalation of Grievance" who will redress the grievance within five working days.
On failure of the Grievance Officer and Joint Director in redressal of grievance, the citizen can approach DG, NCRB under heading "Escalation of Grievance" who will redress the grievance within five working days.
In case of any emergent grievance, the same can be attended to by the Director General, NCRB, Joint Director, NCRB and Deputy Director (Admn.)/Assistant Director (Admn.), NCRB within a day's notice subject to their availability in Headquarters.
In respect of the employees of the NCRB there is already a Grievance redressal mechanism, the employee can get their grievance redress in the prescribed format vide this Bureau's letter No. 62/1/2014-Ad(I)A/NCRB dated 17.4.2014.