Citizen Charter

National Crime Records Bureau

In order to achieve the various objectives of the Bureau, the different branches keeping in view of the transparency and accountability in the functioning, have set for themselves service/performance standards which are as under:

Service/ Performance Standards:

Sl.No.	Service/Performance Standards	Service/Performance Standards	Contact details of the Responsible Officer	Processes	Documents Required	Fee
01	Fake Indian Counterfeit Notes information System	1 – 2 working days	Assistant Director (CCTNS)	Data received from 35 SCRBx, CPOs, CAPFs and all Banks including 19 RBIs is entered into system.	Data in prescribed format	N/A
02	Collection of Finger Print Slips from all States and UTs and creation of Finger Print Database	15 days	Director (CFPB) In his absence- Next Senior most Dy. S (FP)	State wise Sorting Registration Reference Noting Acceptance Dispatch Check, Labelling and writing Sending to FACTS for further actions for input Matching & verification Creation of Criminal Attribute Data Base (CADB) Filing in Records/ updation	Data in prescribed format	N/A
03	Search of Finger Prints of arrested/ Unidentified Dead bodies and Interpol queries using national Database in AFIS	15 Working Days	Director (CFPB) and Next Senior most Dy. S (FP)	State wise Sorting Registration Acceptance Search form writing, Labeling and entry in AFIS register Sending to FACTS for further actions for input Verification Preparation of results Filing in Records	Data in prescribed format	N/A
04	Examination of document cases	1 case per week whether by one individual or a team.	Director(CFPB) In his absence- Next Senior most Dy. S (FP)	Receipt Getting approval Examination of document Photography Checking Sending report to the source.	The document bearing disputed/ questioned finger prints and specimen finger impressions from the stake holders.	N/A
05	Scene of Crime Prints	1 case per week whether by one individual or a team.	Director(CFPB) In his absence- Next Senior most Dy. S (FP)	Acceptance Input in AFIS and verification Preparation of reports Sending report to the receiving authority.	The scene of crime prints from stake holders.	N/A
06	All India Conference of Director of Finger Print Bureau	Once a year	Director (CFPB) In his absence- Next Senior most Dy. S (FP)	Ascertain the venue of conference Acceptance of nominations Agenda points compilation Attending the conference Preparation of minutes of meeting Putting it before competent authority Sending to States/UTs	Conference related papers & materials etc.	N/A
07	All India Board Examination for Finger Print Experts (AIBE)	Once in a year (8 – 10 days)	Director (CFPB) and Dy. S (FP) Secretary (AIBE)	Notification Correspondence with States reg. Nominations Acceptance of nomination of candidates Preparation of Question papers Examination of theory, practical and viva-voce Evaluation of papers Declaration of Result	§Correspondence with States §Nomination from the States/UTs for appearing in examination	N/A
08	Publication of FingerPrints in India	Annually by 30th September	Director (CFPB) In his absence- Next Senior most Dy. S (FP)	Collection of information and data Compilation of data Translation in Hindi also publication works Sending it to States & different agencies	Collection of data (from all stake holders)	N/A
09	Training of State/UT Police personnel and Foreign police officers	Throughout year	AD (Trg.) and Director (CFPB)	Calling of nomination Acceptance of nomination Imparting training	Training materials etc.	N/A
10	Interpol Cases from CBI	15 working days	Director (CFPB) In his absence- Next Senior most Dy. S (FP)	Receipt Acceptance Processing in AFIS Results intimated to Interpol wing of CBI	Finger print slips from Interpol wing of CBI	N/A
11	Finger Print Test in All India Police Duty Meet (AIPDM)	Annually (1 week)	Director (CFPB) In his absence- Next Senior most Dy. S (FP)	Constitution of CFPB team Conduct of the test Declaration of result.	Test Materials	N/A
12	Crime In India – Report Publication	Annually by 30th June	Chief Statistician, stat[at]ncrb[dot]gov[dot]in In his absence- JAD (Stats)	Receipt of data from States/UTs SCRBx and Cities Checking and validation of data Clarifications sought, if required Creating national database Publishing the Crime in India Publication in prescribed format.	§Data in prescribed format from all States/UTs and Mega Cities from SCRBx. §Data from Vigilance /Anti Corruption / Lokayukts of State	N/A
13	Accidental Deaths & Suicides in India – Report Publication	Annually by 30th June	Chief Statistician, stat[at]ncrb[dot]gov[dot]in In his absence- JAD (Stats)	Receipt of data from States/UTs SCRBx and Cities Checking and validation of data Clarifications sought, if required Creating national database Publishing the Accidental Deaths & Suicides in India Publication in prescribed format.	Data in prescribed format from all States/UTs and Mega Cities from SCRBx.	N/A
14	Prison Statistics in India – Report Publication	Annually by 30th September	Chief Statistician, stat[at]ncrb[dot]gov[dot]in In his absence- JAD (Stats)	Receipt of data from States/UTs Prison Head Quarter Checking and validation of data Clarifications sought , if required Creating national database Publishing the Prison Statistics in India Publication in prescribed format.	Data in prescribed format from States/UTs Prison Head Quarter.	N/A

List of Stakeholders:

Sl.No.	Stakeholders
1.	Police Organization/State/UT Police
2.	Transport Authorities
3.	Insurance Companies
4.	Public including Non-Governmental Organisations
5.	Intelligence Organization
6.	Reserve Bank of India (RBI)
7.	Courts
8.	Interpol wing of CBI

INDICATIVE EXPECTATIONS FROM STAKEHOLDERS

1.Police Officers

Sharing of information in respect of crime, criminals and property viz. Motor vehicle, Fake Indian Currency (FICN) etc.
Reporting of missing persons & dead bodies (identified/ unidentified)
Prompt updation of all cases pertaining to stolen/recovered motor vehicles.
Prompt updation of all cases pertaining to missing persons & dead bodies (identified/unidentified).

2.Transport Authorities

Sharing of information of all registered vehicles such as Registration Number, Engine Number, Chassis Number etc. with NCRB.
Verification of motor vehicle theft/involvement in crimes to be carried out using digitalpolicecitizenservices.gov.in available on NCRB website.
Processing of all enquiries carried out at respective Regional Transport Office.

3.Insurance Companies

Verification of motor vehicle theft/involvement in crimes to be carried out using digitalpolicecitizenservices.gov.in.

4.Public

Prompt Information of Lost/Recovered motor vehicles.
Prompt Information on missing persons/dead bodies.

5.Intelligence Organizations

Verification of antecedents of criminals.
Sharing and collection of information in respect of FICN.

6.Reserve bank of India and Associate Banks

NCRB maintains recovered and seized data pertaining to Fake Indian Currency Notes received from all banks including 19 designated Branches of Reserve Bank of India and 35 State Crime Records Bureaux (SCRBx), CPOs, CAPFs. The data is shared with Law Enforcement Agencies/ Financial Intelligence Agencies.

Following are the Joint Director-Incharge

	Division Joint Director – Incharge
Administration Training Statistics	Joint Director (A&T) Tel: 26782547
DCT CFPB CCTNS	Joint Director (CCTNS) Tel: 26735503

Division Joint Director – Incharge

Administration

Training

Statistics

Joint Director (A&T)

Tel: 26782547

DCT

CFPB

CCTNS

Joint Director (CCTNS)

Tel: 26735503

Redressal of Grievances:

In case of non-compliance of the service standards, the service users can contact the following Public Grievance Officer for redressal of their grievance:-

Grievance Officer

Deputy Director (Admn.),
National Crime Records Bureau,
NH-8, Mahipalpur,
New Delhi –110037.

Escalation of Grievance

Joint Director (A&T) Tele: 26782547

Director, NCRB
NH-8, Mahipalpur, New Delhi –10037.
Tele: 26782253 Fax: 26782257

Citizen can submit their grievance under the heading "External Redressal Grievances" to Assistant Director (Admn.) NCRB. Redressal of grievance will be done within five working days.
In case of non-redressal of grievance by the Grievance Officer, aggrieved citizen can approach the Joint Director under heading "Escalation of Grievance" who will redress the grievance within five working days.
On failure of the Grievance Officer and Joint Director in redressal of grievance, the citizen can approach DG, NCRB under heading "Escalation of Grievance" who will redress the grievance within five working days.
In case of any emergent grievance, the same can be attended to by the Director General, NCRB, Joint Director, NCRB and Deputy Director (Admn.)/Assistant Director (Admn.), NCRB within a day's notice subject to their availability in Headquarters.
In respect of the employees of the NCRB there is already a Grievance redressal mechanism, the employee can get their grievance redress in the prescribed format vide this Bureau's letter No. 62/1/2014-Ad(I)A/NCRB dated 17.4.2014.

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