RTI Act 2005

Grievance Redressal Mechanisms

 

Redressal of Grievances:

 

In case of non-compliance of the service standards, the service users can contact the following Public Grievance Officer for redressal of their grievance:-

 

Grievance Officer

Deputy Director (Admn.),

National Crime Records Bureau,

NH-8, Mahipalpur, New Delhi 110037.

Escalation of Grievance

Joint Director (A&T) Tele: 26782252

 

Director

National Crime Records Bureau,

NH-8, Mahipalpur, New Delhi 110037.

Tele: 26782253 Fax: 26782257

  

Citizen can submit their grievance under the heading "External Redressal Grievances" to Assistant Director (Admn.) NCRB. Redressal of grievance will be done within five working days.

In case of non-redressal of grievance by the Grievance Officer, aggrieved citizen can approach the Joint Director under heading "Escalation of Grievance" who will redress the grievance within five working days.

On failure of the Grievance Officer and Joint Director in redressal of grievance, the citizen can approach Director, NCRB under heading "Escalation of Grievance" who will redress the grievance within five working days.

In case of any emergent grievance, the same can be attended to by the Director , NCRB, Joint Director, NCRB and Deputy Director (Admn.)/Assistant Director (Admn.), NCRB within a day's notice subject to their availability in Headquarters.

In respect of the employees of the NCRB there is already a Grievance redressal mechanism, the employee can get their grievance redress in the prescribed format vide this Bureau's letter No. 62/1/2014-Ad(I)A/NCRB dated 17.4.2014.