National Crime Records Bureau

(Citizen Charter)

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In order to achieve the various objectives of the Bureau, the different branches keeping in view of the transparency and accountability in the functioning, have set for themselves service/performance standards which are as under:

 

Service/ Performance Standards:

 

Sl.No.

Service/Performance Standards

Service/Performance Standards

Contact details of the Responsible Officer

Processes

Documents Required

Fee

01

Processing of Talash data received from State Crime Records Bureaux 3 5 working days Assistant Director (R)

In his/her absence

Junior Staff Officer

  • Data receipt
  • Coding
  • Data Entry
  • Photo upload
  • Processing
  • Monitoring of age-wise statistics of Male & Female persons etc.
Monthly and Annual data in prescribed format N/A

02

Processing of Fire-arms data received from State Crime Records Bureaux 3 5 working Days --do--
  • Data receipt
  • Coding
  • Data Entry
  • Processing
Monthly data in prescribed format N/A

03

Updation of Motor Vehicle Data 1 5 working Days Assistant Director (R)

In his/her absence

Junior Staff Officer

  • Data received as email attachment
  • updated in database
  • Data received as hard copy
  • Coding
  • Data Entry
  • Checking
  • Processing
Data in prescribed format N/A

04

Vehicle enquiry through post 15 working days

--Do--

  • Request from public received by post
  • Scrutiny of document
  • Coding
  • Data Entry
  • Checking
  • Preparing details of postal
    order/Draft
  • Depositing of collection with
    cashier
  • Drafting reply to individual
  • Sending reply to individual through R&I
Data in prescribed format Rs.10/-

05

Vehicle enquiry at motor vehicle counter Immediate

--Do--

  • Request is received from public at counter
  • Checking of particulars and Supporting documents
  • Collection of fee of Rs.10/-
    Processing of details and report generation
Data in prescribed format N/A

06

Fake Indian Counterfeit Notes information System 1 2 working days

--Do--

  • Collection of fee of Rs.10/-
  • Data received from 35 SCRBx and
    19 RBIs is entered into system
Data in prescribed format N/A

07

Collection of Finger

Print Slips from all

States and UTs and

creation of Finger

Print Database

15 days

Director (CFPB)

In his absence-

Next Senior most

Dy. S (FP)

  • State wise Sorting

  • Registration

  • Reference Noting

  • Acceptance

  • Dispatch Check, Labelling and     writing

  • Sending to FACTS for further     actions for input Matching &    verification

  • Creation of Criminal Attribute Data    Base (CADB)

  • Filing in Records/ updation

Data in prescribed format

N/A

08

Search of Finger Prints of arrested/ Unidentified Dead bodies and Interpol queries using national Database in AFIS

15 Working Days

Director (CFPB) and

Next Senior most

Dy. S (FP)

  • State wise Sorting
  • Registration
  • Acceptance
  • Search form writing,
  • Labeling and entry in AFIS register
  • Sending to FACTS for further     actions for input
  • Verification
  • Preparation of results
  • Filing in Records

Data in prescribed format

N/A

09

Examination of document cases

1 case per week whether by one individual or a team.

Director(CFPB)

In his absence-

Next Senior most Dy. S (FP)

  • Receipt
  • Getting approval
  • Examination of document
  • Photography
  • Checking
  • Sending report to the source.

The document bearing disputed/ questioned finger prints and specimen finger impressions from the stake holders.

N/A

10

Scene of Crime Prints

--do--

--do--

  • Acceptance

  • Input in AFIS and verification

  • Preparation of reports

  • Sending report to the receiving     authority.

The scene of crime prints from stake holders.

N/A

11

All India Conference of Director of Finger Print Bureau

Once a year

Director (CFPB)

In his absence-

Next Senior most Dy. S (FP)

  • Ascertain the venue of conference

  • Acceptance of nominations

  • Agenda  points compilation

  • Attending the conference

  • Preparation of minutes of meeting

  • Putting it before competent     authority

  • Sending to States/UTs

Conference related

papers & materials etc.

N/A

12

All India Board Examination for Finger Print Experts (AIBE)

Once in a year (8 10 days)

Director (CFPB) and

Dy. S (FP) Secretary

(AIBE)

  • Notification

  • Correspondence with States reg.

  • Nominations

  • Acceptance of nomination of     candidates

  • Preparation of Question papers

  • Examination of theory, practical     and viva-voce

  • Evaluation of papers

  • Declaration of Result

  Correspondence with States

  Nomination from the States/UTs for appearing in examination

N/A

13

Publication of FingerPrints in India

Annually by 30th September

Director (CFPB)

In his absence-

Next Senior most Dy. S (FP)

  • Collection of information and data  Compilation of data

  • Translation in Hindi also  publication works Sending it to    States & different agencies

Collection of data (from all stake holders)

N/A

14

Training of State/UT Police personnel and Foreign police officers

Throughout year

JAD (Trg.) and Director (CFPB)

Calling of nomination Acceptance of nomination Imparting training

Training materials etc.

N/A

15

Interpol Cases from CBI

15 working days

Director (CFPB)

In his absence-

Next Senior most Dy. S (FP)

  • Receipt

  • Acceptance

  • Processing in AFIS

  • Results intimated to Interpol wing of CBI

Finger print slips from

Interpol wing of CBI

N/A

16

Finger Print Test in All India Police Duty Meet (AIPDM)

Annually

(1 week)

--do--

  • Constitution of CFPB team

  • Conduct of the test

  • Declaration of result.

Test Materials

N/A

17

Crime In India Report Publication

Annually by 30th June

Chief Statistical Officer,

stat@ncrb.nic.in

In his absence-

Statistical Officer,

  • Receipt of data from States/UTs     SCRBx and Cities

  • Checking and  validation of data

  • Clarifications sought, if required

  • Creating national database

  • Publishing the Crime in India     Publication in prescribed format.

  Data in prescribed format from all States/UTs and Mega Cities from SCRBx.

  Data from Vigilance /Anti Corruption / Lokayukts of State

N/A

18

Accidental Deaths & Suicides in India Report Publication

Annually by 30th June

Chief Statistical Officer,

stat@ncrb.nic.in

In his absence-

Statistical Officer,

  • Receipt of data from States/UTs    SCRBx and Cities

  • Checking and  validation of data

  • Clarifications sought, if required

  • Creating national database

  • Publishing the Accidental Deaths & Suicides in India Publication in    prescribed format.

Data in prescribed format from all States/UTs and Mega Cities from SCRBx.

N/A

19

Prison Statistics in India Report Publication

Annually by 30th September

Chief Statistical Officer,

stat@ncrb.nic.in

In his absence-

Statistical Officer.

  • Receipt of data from States/UTs Prison Head Quarter

  • Checking and  validation of data

  • Clarifications sought , if required

  • Creating national database

  • Publishing the Prison Statistics in     India Publication in prescribed format.

Data in prescribed format from States/UTs Prison Head Quarter.

N/A

 

List of Stakeholders:

 

Sl.No.

Stakeholders

1.

Police Organization/State/UT Police

2.

Transport Authorities

3.

Insurance Companies

4.

Public including Non-Governmental Organisations

5.

Intelligence Organization

6.

Reserve Bank of India (RBI)

7.

Courts

8.

Interpol wing of CBI

 

 

INDICATIVE EXPECTATIONS FROM STAKEHOLDERS

 

 

1.     Police Officers 

  Sharing of information in respect of crime, criminals and property viz. Motor vehicle, Fake Indian Currency (FICN) etc.

  Reporting of missing persons & dead bodies (identified/ unidentified)

  Prompt updation of all cases pertaining to stolen/recovered motor vehicles.

  Prompt updation of all cases pertaining to missing persons & dead bodies (identified/unidentified).

2.     Transport Authorities

  Sharing of information of all registered vehicles such as Registration Number, Engine Number, Chassis Number etc. with NCRB.

  Verification of motor vehicle theft/involvement in crimes to be carried out using Vahan Samanvay software using the credentials allotted to each RTO available to NCRB website.

  Processing of all enquiries carried out at respective Regional Transport Office.

3.     Insurance Companies

  Verification of motor vehicle theft/involvement in crimes to be carried out using Vahan Samanvay software using the credentials allotted to them.

4.     Public

  Prompt Information of Lost/Recovered motor vehicles.

  Prompt Information on missing persons/dead bodies.

5.     Intelligence Organizations

  Verification of antecedents of criminals.

  Sharing and collection of information in respect of FICN.

6.     Reserve bank of India and Associate Banks

  NCRB maintains recovered and seized data pertaining to Fake Indian Currency Notes received from 19 designated Branches of Reserve Bank of India and 35 State Crime Records Bureaux (SCRBx). The data is shared with Law Enforcement Agencies/ Financial Intelligence Agencies.

 

Following are the Joint Director-Incharge

 

Division

Joint Director Incharge

Administration

Joint Director (A&T)

Tel: 26782252

Training

Statistics

CR

   

DCT

Joint Director (CCTNS)

Tel: 26735503

CFPB

CCTNS

   

 

 

Redressal of Grievances:

 

In case of non-compliance of the service standards, the service users can contact the following Public Grievance Officer for redressal of their grievance:-

 

Grievance Officer

Deputy Director (Admn.),

National Crime Records Bureau,

NH-8, Mahipalpur, New Delhi 10037.

Escalation of Grievance

Joint Director (A&T) Tele: 26782252

 

Director

National Crime Records Bureau,

NH-8, Mahipalpur, New Delhi 10037.

Tele: 26782253 Fax: 26782257

  

Citizen can submit their grievance under the heading "External Redressal Grievances" to Assistant Director (Admn.) NCRB. Redressal of grievance will be done within five working days.

In case of non-redressal of grievance by the Grievance Officer, aggrieved citizen can approach the Joint Director under heading "Escalation of Grievance" who will redress the grievance within five working days.

On failure of the Grievance Officer and Joint Director in redressal of grievance, the citizen can approach DG, NCRB under heading "Escalation of Grievance" who will redress the grievance within five working days.

In case of any emergent grievance, the same can be attended to by the Director General, NCRB, Joint Director, NCRB and Deputy Director (Admn.)/Assistant Director (Admn.), NCRB within a day's notice subject to their availability in Headquarters.

In respect of the employees of the NCRB there is already a Grievance redressal mechanism, the employee can get their grievance redress in the prescribed format vide this Bureau's letter No. 62/1/2014-Ad(I)A/NCRB dated 17.4.2014.

 

 

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