Last updated 31 January 2017 - 02:39pm

National Crime Records Bureau

(Citizen Charter)

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In order to achieve the various objectives of the Bureau, the different branches keeping in view of the transparency and accountability in the functioning, have set for themselves service/performance standards which are as under:

 

Service/ Performance Standards:

 

Sl.No.

Service/Performance Standards

Service/Performance Standards

Contact details of the Responsible Officer

Processes

Documents Required

Fee

01

Processing of Talash data received from State Crime Records Bureaux 3 5 working days Assistant Director (R)  Tel. No. 26192840  In his/her absence Junior Staff Officer Tel. No. 26172324 ext. 236
  • Data receipt
  • Coding
  • Data Entry
  • Photo upload
  • Processing
  • Monitoring of age-wise statistics of Male & Female persons etc.
Monthly and Annual data in prescribed format N/A

02

Processing of Fire-arms data received from State Crime Records Bureaux 3 5 working Days --do--
  • Data receipt
  • Coding
  • Data Entry
  • Processing
Monthly data in prescribed format N/A

03

Updation of Motor Vehicle Data 1 5 working Days Assistant Director (R) Tel. No. 26192840 In his/her absence Junior Staff Officer Tel. No. 26172324 ext. 238
  • Data received as email attachment
  • updated in database
  • Data received as hard copy
  • Coding
  • Data Entry
  • Checking
  • Processing
Data in prescribed format N/A

04

Vehicle enquiry through post 15 working days

--Do--

  • Request from public received by post
  • Scrutiny of document
  • Coding
  • Data Entry
  • Checking
  • Preparing details of postal
    order/Draft
  • Depositing of collection with
    cashier
  • Drafting reply to individual
  • Sending reply to individual through R&I
Data in prescribed format Rs.10/-

05

Vehicle enquiry at motor vehicle counter Immediate

--Do--

  • Request is received from public at counter
  • Checking of particulars and Supporting documents
  • Collection of fee of Rs.10/-
    Processing of details and report generation
Data in prescribed format N/A

06

Fake Indian Counterfeit Notes information System 1 2 working days

--Do--

  • Collection of fee of Rs.10/-
  • Data received from 35 SCRBx and
    19 RBIs is entered into system
Data in prescribed format N/A

07

Collection of Finger

Print Slips from all

States and UTs and

creation of Finger

Print Database

15 days

Director (CFPB)

Tel. No. 26172349

Mob No. 9868120651

 

In his absence-

 

Next Senior most

Dy. S (FP)

 

Tele: 26172324/262

  State wise Sorting

  Registration

  Reference Noting

  Acceptance

  Dispatch Check, Labelling and

    writing

  Sending to FACTS for further

    actions for input Matching &

    verification

  Creation of Criminal Attribute Data

    Base (CADB)

  Filing in Records/ updation

Data in prescribed format

N/A

08

Search of Finger Prints of arrested/ Unidentified Dead bodies and Interpol queries using national Database in AFIS

15 Working Days

Director (CFPB) and

Next Senior most

Dy. S (FP)

 

Tel. No. 26172349

 

Mob No. 9868120651

Tele: 26172324/262

  State wise Sorting

  Registration

  Acceptance

  Search form writing,

  Labeling and entry in AFIS register

  Sending to FACTS for further

    actions for input

  Verification

  Preparation of results

  Filing in Records

Data in prescribed format

N/A

09

Examination of

document cases

1 case per week whether by one individual or a team.

Director(CFPB)

Tel. No. 26172349

Mob No. 9868120651

 

In his absence-

 

Next Senior most Dy. S (FP)

Tel e: 26172324/262

  Receipt

  Getting approval

  Examination of document

  Photography

  Checking

  Sending report to the source.

The document bearing disputed/ questioned finger prints and specimen finger impressions from the stake holders.

N/A

10

Scene of Crime Prints

--do--

--do--

  Acceptance

  Input in AFIS and verification

  Preparation of reports

  Sending report to the receiving

    authority.

The scene of crime prints from stake holders.

N/A

11

All India Conference of Director of Finger Print Bureau

Once a year

Director (CFPB)

Tel. No. 26172349

Mob No. 9868120651

 

In his absence-

Next Senior most Dy. S (FP)

Tele: 26172324/262

  Ascertain the venue of conference

  Acceptance of nominations

  Agenda  points compilation

  Attending the conference

  Preparation of minutes of meeting

  Putting it before competent

    authority

  Sending to States/UTs

Conference related

papers & materials etc.

N/A

12

All India Board Examination for Finger Print Experts (AIBE)

Once in a year (8 10 days)

Director (CFPB) and

Dy. S (FP) Secretary

(AIBE)

  Notification

  Correspondence with States reg.

  Nominations

  Acceptance of nomination of

    candidates

  Preparation of Question papers

  Examination of theory, practical

    and viva-voce

  Evaluation of papers

  Declaration of Result

  Correspondence with States

  Nomination from the States/UTs for appearing in examination

N/A

13

Publication of FingerPrints in India

Annually by 30th September

Director (CFPB)

 

Tel. No. 26172349

Mob No. 9868120651

 

In his absence-

Next Senior most Dy. S (FP)

Tele: 26172324/262

  Collection of information and data

    Compilation of data

  Translation in Hindi also

    publication works Sending it to

    States & different agencies

Collection of data (from all stake holders)

N/A

14

Training of State/UT Police personnel and Foreign police officers

Throughout year

JAD (Trg.) and Director (CFPB)

  Calling of nomination Acceptance

    of nomination Imparting training

Training materials etc.

N/A

15

Interpol Cases from CBI

15 working days

Director (CFPB)

Tel. No. 26172349

Mob No. 9868120651

 

In his absence-

Next Senior most Dy. S (FP)

Tel e: 26172324/262

  Receipt

  Acceptance

  Processing in AFIS

  Results intimated to Interpol wing

    of CBI

Finger print slips from

Interpol wing of CBI

N/A

16

Finger Print Test in All India Police Duty Meet (AIPDM)

Annually

(1 week)

--do--

  Constitution of CFPB team

  Conduct of the test

  Declaration of result.

Test Materials

N/A

17

Crime In India Report Publication

Annually by 30th June

Chief Statistical Officer,

Tele:011- 26177378

Mob: 9999340621

stat@ncrb.nic.in

 

In his absence-

Statistical Officer,

 

Tele: 26172324/217

  Receipt of data from States/UTs

    SCRBx and Cities

  Checking and  validation of data

  Clarifications sought, if required

  Creating national database

  Publishing the Crime in India

    Publication in prescribed format.

  Data in prescribed format from all States/UTs and Mega Cities from SCRBx.

  Data from Vigilance /Anti Corruption / Lokayukts of State

N/A

18

Accidental Deaths & Suicides in India Report Publication

Annually by 30th June

Chief Statistical Officer,

Tele:011- 26177378

Mob: 9999340621

stat@ncrb.nic.in

 

In his absence-

Statistical Officer,

Tele: 26172324/217

  Receipt of data from States/UTs

    SCRBx and Cities

  Checking and  validation of data

  Clarifications sought, if required

  Creating national database

  Publishing the Accidental Deaths &

    Suicides in India Publication in

    prescribed format.

Data in prescribed format from all States/UTs and Mega Cities from SCRBx.

N/A

19

Prison Statistics in India Report Publication

Annually by 30th September

Chief Statistical Officer,

Tele:011- 26177378

Mob: 9999340621

stat@ncrb.nic.in

 

In his absence-

Statistical Officer.

 

Tele: 26172324/217

  Receipt of data from States/UTs

    Prison Head Quarter

  Checking and  validation of data

  Clarifications sought , if required

  Creating national database

  Publishing the Prison Statistics in

    India Publication in prescribed

    format.

Data in prescribed format from States/UTs Prison Head Quarter.

N/A

 

List of Stakeholders:

 

Sl.No.

Stakeholders

1.

Police Organization/State/UT Police

2.

Transport Authorities

3.

Insurance Companies

4.

Public including Non-Governmental Organisations

5.

Intelligence Organization

6.

Reserve Bank of India (RBI)

7.

Courts

8.

Interpol wing of CBI

 

 

INDICATIVE EXPECTATIONS FROM STAKEHOLDERS

 

 

1.     Police Officers 

  Sharing of information in respect of crime, criminals and property viz. Motor vehicle, Fake Indian Currency (FICN) etc.

  Reporting of missing persons & dead bodies (identified/ unidentified)

  Prompt updation of all cases pertaining to stolen/recovered motor vehicles.

  Prompt updation of all cases pertaining to missing persons & dead bodies (identified/unidentified).

2.     Transport Authorities

  Sharing of information of all registered vehicles such as Registration Number, Engine Number, Chassis Number etc. with NCRB.

  Verification of motor vehicle theft/involvement in crimes to be carried out using Vahan Samanvay software using the credentials allotted to each RTO available to NCRB website.

  Processing of all enquiries carried out at respective Regional Transport Office.

3.     Insurance Companies

  Verification of motor vehicle theft/involvement in crimes to be carried out using Vahan Samanvay software using the credentials allotted to them.

4.     Public

  Prompt Information of Lost/Recovered motor vehicles.

  Prompt Information on missing persons/dead bodies.

5.     Intelligence Organizations

  Verification of antecedents of criminals.

  Sharing and collection of information in respect of FICN.

6.     Reserve bank of India and Associate Banks

  NCRB maintains recovered and seized data pertaining to Fake Indian Currency Notes received from 19 designated Branches of Reserve Bank of India and 35 State Crime Records Bureaux (SCRBx). The data is shared with Law Enforcement Agencies/ Financial Intelligence Agencies.

 

Following are the Joint Director-Incharge

 

Division

Joint Director Incharge

Administration

Joint Director (A&T)

Tel: 26181442

Training

Statistics

CR

   

DCT

Joint Director (CCTNS)

Tel: 26169722

CFPB

CCTNS

   

 

 

Redressal of Grievances:

 

In case of non-compliance of the service standards, the service users can contact the following Public Grievance Officer for redressal of their grievance:-

 

Grievance Officer

Deputy Director (Admn.),

National Crime Records Bureau,

East Block-VII, R.K.Puram, New Delhi 10066.

Escalation of Grievance

Joint Director (A&T) Tele: 26181442

 

Director General

NCRB National Crime Records Bureau,

East Block-VII, R.K.Puram, New Delhi 110066.

Telefax: 26104648, 26186576

  

Citizen can submit their grievance under the heading "External Redressal Grievances" to Assistant Director (Admn.) NCRB. Redressal of grievance will be done within five working days.

In case of non-redressal of grievance by the Grievance Officer, aggrieved citizen can approach the Joint Director under heading "Escalation of Grievance" who will redress the grievance within five working days.

On failure of the Grievance Officer and Joint Director in redressal of grievance, the citizen can approach DG, NCRB under heading "Escalation of Grievance" who will redress the grievance within five working days.

In case of any emergent grievance, the same can be attended to by the Director General, NCRB, Joint Director, NCRB and Deputy Director (Admn.)/Assistant Director (Admn.), NCRB within a day's notice subject to their availability in Headquarters.

In respect of the employees of the NCRB there is already a Grievance redressal mechanism, the employee can get their grievance redress in the prescribed format vide this Bureau's letter No. 62/1/2014-Ad(I)A/NCRB dated 17.4.2014.

 

 

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